Return Policy
Return Policy

Online bobby offers complimentary shipping for any item that you’d like to return. Simply use the returns label if enclosed in your delivery, or visit to print a returns label. Then drop off your package at the nearest UPS or FedEx location, depending on which label you received.
You may also return your items to Head office. If you have any questions, please contact Customer Service at +94766274133
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Articles are accepted for exchange in the Sri Lanka if returned in salable condition within 30/14 days, accompanied by a sales receipt. Some exclusions may apply. Fragrance must be returned in its original packaging (including water seal stickers) and in salable condition.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns. To return or exchange your gift selection, please follow the instructions included with your To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.

You can return a product for up to 30 days from the date you purchased it.

Unfortunately, 14-day returns in the following categories:
* Camera Drones
* Camera Lenses
* Collectibles & Art
* Digital Cameras
* Jewelry
* Medical & Mobility

Any product you return must be in the same condition you received it and in the original packaging.

Please keep the receipt.

Sell on Online Bobby:
When you sell on onlinebobby, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might assert who pays for return shipping or that you’re willing to accept returns for a specific period of time after a sale. Whatever you decide your policy is, it needs to be clearly specified in your listings.
If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. For example, you can create rules to:
* Accept some returns automatically, while continuing to process others manually
* Refund the buyer automatically and allow them to keep the item if the return shipping cost is higher than the item’s cost
* Provide different return addresses for different items
Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away.

Your Returns Rules Options

You can choose to offer one of the following return policies:
* No returns
* 30-day buyer-paid returns
* 30-day free returns
* 60-day buyer-paid returns
* 60-day free returns
Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options.
You can offer 14-day returns in the following categories:
* Camera Drones
* Camera Lenses
* Collectibles & Art
* Digital Cameras
* Jewelry
* Medical & Mobility
Setting your returns rules
Here’s how to set your returns rules:
1. Go to your Returns preferences – opens in new window or tab.
2. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amount you’re comfortable with.
3. Choose the return reasons when this rule will apply.
4. Under Approve a return, you can choose to automatically approve a return if the total refund cost is less than a certain amount. Enter an amount you’re comfortable with.
5. Choose the return reasons when this rule will apply.
Changes to your return rules will automatically apply to all future return requests, but won’t apply to returns already in progress.

Creating advanced returns rules

1. From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically.
2. Fill in the total refund amount(s) and the return reasons.
3. Create a list of items the rule applies to.
4. Select the applicable selling categories.
5. Give your rule a name and then select Save and turn on.